Shipping policy

This Shipping Policy applies to orders placed through https://elorathread.com.

Elora Thread is operated by COZY THREADS LLC.

Shipping Coverage

We currently ship to all 50 U.S. states and Washington, D.C., including Alaska and Hawaii.

We do not currently ship to:

Puerto Rico
U.S. territories
P.O. Boxes
APO addresses
FPO addresses
DPO addresses
International addresses outside the United States

All orders must be delivered to a valid residential or commercial address within our stated delivery area.

Shipping Cost

Elora Thread provides complimentary standard shipping on all eligible orders within our stated delivery area.

There is no minimum purchase requirement for complimentary standard shipping.

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Central Time, Monday through Friday.

Orders placed after 5:00 PM Central Time will begin processing on the next business day.

Business days are Monday through Friday, excluding U.S. public holidays.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Processing time does not include weekends or U.S. public holidays.

If an order requires additional verification or contains incomplete information, processing may be delayed until the issue is resolved.

Estimated Transit Time

After an order has been processed and shipped, standard transit generally takes 3–5 business days.

Estimated Total Delivery Time

The estimated total delivery time is approximately 4–8 business days from the date the order is placed.

Delivery estimates are not guaranteed. Delivery may be affected by severe weather, carrier disruptions, high-volume periods, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

Shipping Carriers

Orders may be shipped through USPS, UPS, FedEx, or another appropriate shipping carrier.

The carrier used may vary depending on the delivery destination, package size, product availability, and other order requirements.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow time for the carrier’s tracking system to update after receiving the tracking notification.

Multiple Shipments

Products in the same order may occasionally be shipped separately.

If an order is divided into multiple shipments, the customer may receive more than one tracking number. No additional standard shipping charge will be imposed because an order is divided into multiple shipments.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

Please contact us as soon as possible if you notice an error in your shipping address.

We cannot guarantee that an address can be changed after an order enters processing or has been shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, please contact us for assistance.

Delivery Delays

Delivery dates are estimates and are not guaranteed.

Elora Thread is not responsible for delays caused by shipping carriers, weather, natural disasters, public holidays, government restrictions, incorrect delivery information, or other events outside our reasonable control.

Lost or Missing Packages

If tracking information shows that a package has been delivered but you cannot locate it, please:

Check the delivery area around your property.
Ask household members, neighbors, or building management whether they accepted the package.
Contact the shipping carrier for additional delivery information.
Contact us at support@elorathread.com if you still require assistance.

Please include your order number and tracking information when contacting us.

Damaged Packages

If an order arrives damaged, contact us promptly at support@elorathread.com.

Please provide your order number and clear photographs of the product, shipping package, and shipping label so that we can review the issue.

Order Changes and Cancellations

You may request a change or cancellation before the order has shipped.

We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

Contact Information

Elora Thread
Operated by COZY THREADS LLC

Business Address:
218 W 3rd St
Eldon, Missouri 65026
United States

Customer Service Email:
support@elorathread.com

Phone: +1 984-296-7831

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time

We generally respond to customer service inquiries within 1–2 business days.