Contact information
Store Name:
Elora Thread
Legal Business Name:
COZY THREADS LLC
Business Address:
218 W 3rd St
Eldon, Missouri 65026
United States
Website:
https://elorathread.com
Customer Service Email:
support@elorathread.com
Phone: +1 984-296-7831
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time
Response Time
We generally respond to customer service inquiries within 1–2 business days.
Messages received outside customer service hours, on weekends, or on U.S. public holidays will be reviewed during the next available business period.
Customer Support
Please contact us regarding:
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Order questions
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Product information
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Shipping and tracking
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Order changes or cancellations
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Returns and exchanges
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Refunds
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Damaged, defective, or incorrect products
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Website or checkout assistance
When contacting us about an existing order, please include your full name, order number, and a clear description of your request.
Returns
Do not send a return to our business address without first contacting us.
All returns require prior authorization and return instructions.
Contact support@elorathread.com before returning a product.