FAQ

Where does Elora Thread ship?

We currently ship to all 50 U.S. states and Washington, D.C., including Alaska and Hawaii.

We do not currently ship to Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or international addresses outside the United States.

How much does shipping cost?

Elora Thread provides complimentary standard shipping on all eligible orders within our stated delivery area.

There is no minimum purchase requirement for complimentary standard shipping.

What is the order cutoff time?

Our daily order cutoff time is 5:00 PM Central Time, Monday through Friday.

Orders placed after 5:00 PM Central Time begin processing on the next business day.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. public holidays.

How long does delivery take?

After processing, standard transit generally takes 3–5 business days.

The estimated total delivery time is approximately 4–8 business days from the date the order is placed.

Delivery estimates may be affected by severe weather, carrier delays, public holidays, incorrect addresses, or other events outside our reasonable control.

Which shipping carriers do you use?

Orders may be shipped through USPS, UPS, FedEx, or another appropriate shipping carrier.

The carrier used may vary depending on the destination and order requirements.

Will I receive tracking information?

Yes. When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow time for the carrier’s tracking system to update.

Can I change or cancel my order?

You may request a change or cancellation before the order has shipped.

We cannot guarantee changes or cancellations after an order enters processing or has been shipped.

Can I return a product?

Yes. Eligible products may be returned within 30 calendar days after delivery.

The product must remain new, unworn, unwashed, unused, unaltered, and in its original condition with the original tags attached.

Contact us before returning a product so that we can provide authorization, instructions, and a prepaid return shipping label.

Do you accept returns for non-defective products?

Yes. We accept eligible returns of both defective and non-defective products.

Returns based on sizing, fit, or personal preference are accepted if the product meets our return conditions and the request is submitted within 30 calendar days after delivery.

Do you accept exchanges?

Yes. Eligible products may be exchanged within 30 calendar days after delivery.

Customers may request a different available size, color, or eligible replacement product.

If the requested replacement is unavailable, the customer may select another available product or receive a refund to the original payment method.

Who pays return or exchange shipping costs?

Elora Thread provides a free downloadable and printable prepaid return shipping label for approved eligible returns and exchanges.

Customers must follow the return instructions provided by our customer service team.

Do you charge a restocking fee?

No. Elora Thread does not charge a restocking fee for eligible returns or exchanges.

Can sale products be returned?

Sale products may be returned or exchanged under the same conditions as regularly priced products unless they were clearly identified as final sale before purchase.

What should I do if my product arrives damaged, defective, or incorrect?

Include your order number and clear photographs of the product, identified issue, shipping package, and shipping label.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement or refund at no additional cost.

How long does a refund take?

Approved refunds are issued to the original payment method within 10 calendar days after the returned product is received, inspected, and approved.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

What payment methods do you accept?

Available payment methods may include:

Visa
Mastercard
American Express
Diners Club
Discover
Shop Pay
Apple Pay
Google Pay
PayPal

The payment methods currently available for an order will be displayed during checkout.

What currency do you use?

Unless otherwise displayed during checkout, product prices and order charges are shown in U.S. Dollars (USD).

How can I contact Elora Thread?

Email: support@elorathread.com

Phone: +1 984-296-7831

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time

We generally respond within 1–2 business days.