FAQ

What does Elora Thread sell?

Elora Thread specializes in women's clothing and fashion apparel.

Where do you ship?

We ship throughout all 50 U.S. states, including Alaska and Hawaii.

Do you ship to PO Boxes?

No. We currently do not ship to PO Boxes.

Do you ship to APO, FPO, or DPO addresses?

No. We currently do not ship to APO, FPO, or DPO addresses.

Do you ship to U.S. territories?

No. We currently ship only to the 50 U.S. states.

How long does order processing take?

Orders are generally processed within 1–3 business days.

How long does shipping take?

After processing, estimated delivery is 3–5 business days.

Is shipping free?

Yes. We currently offer free shipping for eligible orders within our shipping area.

Which shipping carriers do you use?

We may use USPS, UPS, FedEx, and other shipping carriers depending on the order and destination.

What is your return period?

You may request a return within 30 days of receiving your order.

Can I try on an item before returning it?

Yes. Items may be tried on for fit and appearance.

Can I return an item that has been washed?

No. Washed items are not eligible for return.

Do I need to keep the original tags?

Yes. Original product tags must remain attached for an eligible return.

Can I return sale items?

Yes. Sale items are eligible for return under the same return requirements.

Who pays return shipping?

Elora Thread covers eligible return shipping costs.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

How long does it take to process my refund?

Once we receive and inspect your returned item, refunds are generally processed within 1–3 business days.

When will I receive my refund?

After the refund is processed, the funds should appear on the original payment method within 10 days, depending on your payment provider or financial institution.

What payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Apple Pay

• Google Pay

How can I contact customer service?

Email us at support@elorathread.com or call +1 984-296-7831.

Customer service hours are Monday–Friday, 9:00 AM–5:00 PM Central Time (GMT-06:00).