Return & Refund Policy

At Elora Thread, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.

• The item must remain in its original condition.

• Items may be tried on for fit and appearance.

• Items must not have been washed.

• Original product tags must remain attached.

• Washed items are not eligible for return.

Sale items are also eligible for return under the same conditions.

Return Shipping

Elora Thread covers the return shipping cost for eligible returns, including returns due to fit, preference, quality issues, damaged items, or incorrect items.

Please contact us before sending an item back so that we can provide return instructions.

Return Address

Elora Thread
COZY THREADS LLC
218 W 3rd St
Eldon, MO 65026
United States

Refunds

Once we receive and inspect your returned item, we will process your refund within 1–3 business days.

Approved refunds will be issued to the original payment method used for the purchase.

After we process the refund, the funds should appear on the original payment method within 10 days, depending on your payment provider or financial institution.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Contact Us

For return or refund questions:

Email: support@elorathread.com
Phone: +1 984-296-7831

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (GMT-06:00)