Refund policy

This Return & Refund Policy applies to purchases made through https://elorathread.com.

Elora Thread is operated by COZY THREADS LLC.

Return Period

Eligible products may be returned or exchanged within 30 calendar days after delivery.

The 30-day return period begins on the date the order is shown as delivered by the shipping carrier.

Return Eligibility

Elora Thread accepts eligible returns of both defective and non-defective products.

To qualify for a return or exchange, a product must be:

New and in its original condition
Unworn, unwashed, unused, and unaltered
Free from stains, odors, damage, or other signs of use
Returned with its original tags attached
Returned with its original packaging and included accessories, where applicable
Accompanied by valid proof of purchase

Clothing may be tried on only for fit and appearance.

Items that show signs of use, wear, washing, alteration, damage, stains, odors, or missing tags may not qualify for return.

Starting a Return

Before returning a product, contact our customer service team at support@elorathread.com.

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Whether you are requesting a refund or exchange
Clear photographs if the product arrived damaged, defective, or incorrect

Our customer service team will review the request and provide return authorization, return instructions, and a prepaid return shipping label for eligible returns.

Do not send a product back without first receiving return authorization.

Return Method

Approved returns must be sent by mail.

Elora Thread does not currently accept in-person returns at its business address.

Customers must follow the return instructions and use the return shipping label provided by our customer service team.

Return Shipping Cost

Elora Thread provides a free downloadable and printable prepaid return shipping label for approved eligible returns and exchanges.

This applies to eligible returns involving:

Fit or sizing
Personal preference
Damaged products
Defective products
Incorrect products
Eligible exchanges

Customers will not be charged for the approved prepaid return shipping label.

Alternative or unauthorized shipping charges selected by the customer without our approval may not be reimbursed.

Return Packaging

Products must be packaged securely to prevent damage during return transportation.

Whenever possible, use the original shipping packaging. Remove or cover previous shipping labels before attaching the provided return label.

Elora Thread is not responsible for damage caused by inadequate return packaging.

Exchanges

Elora Thread accepts exchanges for eligible products within 30 calendar days after delivery.

Customers may request a different available size, color, or eligible replacement product.

After the original product is received and inspected, we will arrange shipment of the approved replacement.

If the requested replacement is unavailable, the customer may select another available product or receive a refund to the original payment method.

Standard shipping for an approved replacement product is complimentary.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or different from the product ordered, contact us promptly at support@elorathread.com.

Include your order number and clear photographs of:

The product
The identified problem
The shipping packaging
The shipping label

After reviewing the issue, we will provide an appropriate solution, which may include a replacement or refund at no additional cost.

Sale Products

Sale products may be returned or exchanged under the same conditions as regularly priced products unless the product was clearly identified as final sale before purchase.

Non-Returnable Products

The following products are not eligible for return unless they arrived damaged, defective, or incorrect:

Products showing signs of use, wear, washing, or alteration
Products with stains, odors, or customer-caused damage
Products without their original tags
Products returned without authorization
Products returned after the 30-day return period
Gift cards, where applicable
Products clearly identified as final sale before purchase

Return Inspection

Returned products will be inspected after they are received.

We will check the condition of the product and verify that it satisfies the requirements of this policy.

If the return is approved, we will issue the applicable refund or arrange the approved exchange.

If the return does not meet the eligibility requirements, we will contact the customer using the email address associated with the order.

Refund Method

Approved refunds are issued to the original payment method used for the purchase.

Refunds cannot normally be issued to a different card, bank account, digital wallet, or payment method.

Refund Processing Time

Approved refunds will be issued to the original payment method within 10 calendar days after the returned product is received, inspected, and approved.

The customer’s bank, card issuer, or payment provider may require additional time to post the refund to the account.

If more than 15 business days have passed since your refund was approved, contact us at support@elorathread.com.

Restocking Fee

Elora Thread does not charge a restocking fee for eligible returns or exchanges.

Original Shipping Charges

Complimentary standard shipping does not create a refundable shipping charge.

Any optional expedited, upgraded, or special shipping charge selected by the customer, if available, is not refundable unless the order arrived damaged, defective, or incorrect.

Order Cancellations

You may request cancellation before an order has shipped.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

If an order has already shipped, it must be handled through the standard return process after delivery.

Refunds for Canceled Orders

If an order is successfully canceled after payment authorization, any approved refund will be returned to the original payment method.

Financial institutions may require additional time to post the refund.

Contact Information

Elora Thread
Operated by COZY THREADS LLC

Business Address:
218 W 3rd St
Eldon, Missouri 65026
United States

Customer Service Email:
support@elorathread.com

Phone: +1 984-296-7831

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time

We generally respond to customer service inquiries within 1–2 business days.