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Payment Policy

This Payment Policy applies to purchases made through https://elorathread.com.

Elora Thread is operated by COZY THREADS LLC.

Accepted Payment Methods

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

The payment methods currently available for an order will be displayed during checkout.

The availability of a particular payment method may depend on the customer’s device, browser, location, payment provider, and checkout eligibility.

Currency

Unless otherwise stated during checkout, all product prices and order charges are displayed and processed in U.S. Dollars (USD).

Payment Authorization

Payment must be successfully authorized before an order can be processed.

Customers are responsible for providing complete and accurate billing and payment information.

If payment cannot be authorized, the order may be declined, canceled, or placed on hold.

Payment Verification

We may request additional information to verify a transaction, prevent fraud, or protect customers and Elora Thread from unauthorized activity.

An order may be delayed or canceled if payment information cannot be verified.

Payment Security

Payments are processed through the secure payment services available through our Shopify store and supported payment providers.

Elora Thread does not directly store complete payment card information.

Customers should not send complete card numbers or payment credentials by email.

Order Charges

The total amount payable will be displayed during checkout before the order is submitted.

The displayed total may include:

  • Product prices

  • Applicable taxes

  • Optional upgraded shipping charges, where available

  • Other charges disclosed before order submission

Standard shipping is complimentary for eligible orders within our stated delivery area.

Taxes

Applicable sales tax may be calculated and collected during checkout according to the delivery address and applicable law.

Payment Timing

Payment authorization generally occurs when an order is submitted.

Depending on the payment method and financial institution, a temporary authorization or pending charge may appear before the payment is finalized.

Declined Payments

A payment may be declined because of:

  • Incorrect billing information

  • Insufficient funds

  • Card restrictions

  • Payment provider restrictions

  • Suspected unauthorized activity

  • An expired payment method

  • A mismatch between billing information and account records

Customers should contact their bank or payment provider for additional information regarding a declined payment.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Approved refunds will be issued within 10 calendar days after the returned product is received, inspected, and approved.

The customer’s bank, card issuer, or payment provider may require additional time to post the refund.

Payment Disputes

If you believe a charge is incorrect, contact us at support@elorathread.com before initiating a payment dispute so that we can review the order and attempt to resolve the issue.

Contact Information

Elora Thread
Operated by COZY THREADS LLC

Business Address:
218 W 3rd St
Eldon, Missouri 65026
United States

Customer Service Email:
support@elorathread.com

Phone: +1 984-296-7831

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time