Complimentary shipping on all U.S. orders
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Sales Terms

These Sales Terms apply to purchases made through https://elorathread.com.

Elora Thread is operated by COZY THREADS LLC.

By placing an order through our website, you agree to these Sales Terms and the other policies displayed on our website.

Product Information

We make reasonable efforts to provide accurate product:

  • Titles

  • Descriptions

  • Photographs

  • Colors

  • Materials

  • Sizing information

  • Care instructions

  • Prices

  • Availability

Actual colors may vary slightly depending on the customer’s device, screen, lighting, and display settings.

Customers are responsible for reviewing product information and selecting the appropriate product options before placing an order.

Product Availability

All orders are subject to product availability.

Placing an order does not guarantee acceptance or availability.

If a product becomes unavailable after an order is submitted, we may cancel the affected product or order and issue an applicable refund to the original payment method.

Pricing

Product prices are displayed on the website in U.S. Dollars unless otherwise stated during checkout.

Prices may change without notice. Price changes do not affect orders that have already been accepted, except when correction is necessary because of an obvious pricing or technical error.

If a product is displayed with an incorrect price, we may contact the customer for instructions or cancel the affected order.

Payment

Available payment methods may include Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.

The payment methods currently available will be displayed during checkout.

Payment must be successfully authorized before an order can be processed.

Customers must provide complete and accurate billing information.

Order Acceptance

After an order is submitted, the customer may receive an order confirmation email.

An order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order because of:

  • Product unavailability

  • Pricing or description errors

  • Payment failure

  • Suspected fraud or unauthorized activity

  • Delivery restrictions

  • Incomplete or inaccurate customer information

  • Violation of these Sales Terms

Shipping Coverage

We currently ship to all 50 U.S. states and Washington, D.C., including Alaska and Hawaii.

We do not currently ship to Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or international addresses outside the United States.

Shipping Cost

Complimentary standard shipping is provided on all eligible orders within our stated delivery area.

Order Processing and Delivery

Our daily order cutoff time is 5:00 PM Central Time, Monday through Friday.

Orders are generally processed within 1–3 business days.

After processing, standard transit generally takes 3–5 business days.

The estimated total delivery time is approximately 4–8 business days from the date the order is placed.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Order Changes and Cancellations

Customers may request an order change or cancellation before shipment by contacting support@elorathread.com.

We cannot guarantee that an order can be changed or canceled after it enters processing or has been shipped.

Returns

Eligible new and unused products may be returned within 30 calendar days after delivery.

Elora Thread accepts eligible returns of both defective and non-defective products.

Products must remain unworn, unwashed, unused, unaltered, and in their original condition with the original tags attached.

Customers must contact support@elorathread.com before returning a product.

Free Return Labels

A free downloadable and printable prepaid return shipping label is provided for approved eligible returns and exchanges.

Customers must use the provided label and follow the return instructions supplied by our customer service team.

Exchanges

Eligible products may be exchanged within 30 calendar days after delivery.

If the requested replacement is unavailable, the customer may select another available product or receive a refund to the original payment method.

Restocking Fee

Elora Thread does not charge a restocking fee for eligible returns or exchanges.

Refunds

Approved refunds are issued to the original payment method within 10 calendar days after the returned product is received, inspected, and approved.

The customer’s bank, card issuer, or payment provider may require additional time to post the refund.

Damaged, Defective, or Incorrect Products

Customers should inspect products promptly after delivery.

If a product arrives damaged, defective, or incorrect, contact support@elorathread.com and provide the order number and clear photographs.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement or refund at no additional cost.

Limitation of Liability

To the maximum extent permitted by applicable law, Elora Thread and COZY THREADS LLC will not be liable for indirect, incidental, special, or consequential losses arising from a purchase or use of the website.

Nothing in these Sales Terms excludes or limits rights that cannot legally be excluded or limited.

Governing Terms

These Sales Terms should be read together with our:

  • Shipping Policy

  • Return & Refund Policy

  • Payment Policy

  • Privacy Policy

  • Terms of Service

If a provision of these Sales Terms conflicts with a mandatory requirement of applicable law, the applicable legal requirement will control.

Contact Information

Elora Thread
Operated by COZY THREADS LLC

Business Address:
218 W 3rd St
Eldon, Missouri 65026
United States

Customer Service Email:
support@elorathread.com

Phone: +1 984-296-7831

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time

We generally respond to customer service inquiries within 1–2 business days.